This notice covers the chat on our website. It adds to our Privacy Policy.
When you use the chat on our website, we collect the messages you send us and, if you give them to us, your name and email address. So that we can reply faster, our team can also see what you type in the chat box before you send it.
We also record your IP address, your approximate location (city and country, worked out from your IP address), the type of device and browser you are using, the pages of our website you looked at during that visit, and the website you came from.
We use this information to answer your question, to see which product or page you are asking about, and to keep the chat free of spam and abuse. Our chat runs on our own system, hosted with Cloudflare.
We delete your IP address, location and the list of pages after 90 days. We keep the conversation itself for 2 years so we can refer back to it if you contact us again. You can ask us for a copy of your chat, or ask us to delete it, at any time using the contact details below.
Contact us through our contact page.
Last updated: 14 November 2026
