90-Day Money-Back Guarantee
Your satisfaction is our top priority. We are confident in the quality of our full-length mirrors and offer a 90-day money-back guarantee to ensure you shop with confidence.
We want you to love your purchase. To qualify for a return, please ensure:
Eligibility
You have 90 calendar days from the date you receive your mirror to request a return.
Condition of Return
The mirror must be unused, in its original packaging, and in the same condition as when you received it.
Proof of Purchase
A receipt or proof of purchase is required to process your return.
How to Initiate a Return
Starting a return is easy. Contact our customer service team at customerservice@cfcreation.co.nz to begin the process. Provide your order details and a brief description of the reason for the return.
Return Procedure
Securely package your mirror in its original packaging. Include all accessories and documentation. Send the package to our designated return address, and we’ll handle the rest. Please note that customers are responsible for the return shipping costs.
Refund Process
Once we receive your returned mirror, our team will inspect it to ensure it meets the return conditions. If approved, your refund will be processed to the original payment method within 5-7 business days.
Exceptions and Non-Returnable Items
Please note that certain items are non-returnable, including mirrors damaged due to misuse or accidents. Ensure your return request aligns with our policy to facilitate a smooth process.
C&F Creations provides this money-back guarantee (“Guarantee”) for its full-length mirrors purchased in New Zealand. The benefits provided in this Guarantee are in addition to other rights and remedies provided to consumers under the Consumer Guarantees Act 1993 (“CGA”) and the Fair Trading Act 1986 (“New Zealand Consumer Law”) and any other applicable laws related to the products covered by this Guarantee. The Guarantee period begins on the date of sale.