At C&F Creations, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
• You have 90 calendar days to return an item from the date you received it.
• To be eligible for a return, the item must be unused and in the same condition as when you received it, including its original packaging.
• Please ensure you include the receipt or proof of purchase with your return.
• For change of mind returns, customers are responsible for returning the item at their own expense. We recommend using a trackable shipping service or purchasing shipping insurance.
*Change of mind refunds don't include original shipping costs, unless the item is faulty or not as described.
Floor Lamps: Change of Mind Returns
Change of mind returns on floor lamps are accepted only if the lamp is unopened and in its original packaging. Once a floor lamp has been unpacked or assembled, we are unable to accept a change of mind return, as it can no longer be resold as new. Please make sure you are happy with your choice before unpacking. This does not affect your rights under the Consumer Guarantees Act, faulty items are always covered.
Additionally, all our mirrors are handcrafted, and slight variations are a normal part of how they are made.
Size. The glass panel is laser cut and the edges are then ground and polished. Each of these steps can vary by up to 0.5cm, so a finished mirror may measure up to 1 to 2cm different from the listed size.
Frame corners. Our frames are cut and assembled by hand. Where two frame sections meet at a corner, a small visible joint line or gap of approximately 1 to 2mm is normal, and the two sections may sit very slightly proud of one another. Long-distance transport adds movement and vibration, which can open a corner joint slightly further by the time the mirror reaches you.
Assembly adhesive. A small amount of adhesive is used at the frame joints. If any residue is visible on the frame when you unpack the mirror, it can be removed easily with a soft dry cloth.
These characteristics are a natural result of hand assembly and do not constitute a manufacturing fault. Because they are inherent to the way the mirrors are made, a replacement may show the same characteristics. If you are not comfortable accepting this level of variation, you may request a refund or exchange. However, customers are responsible for all return shipping costs associated with the refund process.
Faulty or Damaged Items
If your item is faulty or arrives damaged, we will arrange pickup and provide a replacement or full refund at no cost to you, in line with the Consumer Guarantees Act.
Refunds
• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will process a refund to your original method of payment. The time it takes to receive your refund may vary depending on your card issuer’s policies.
Contact Us
If you have any questions about how to return your item, please contact us at info@cfcreation.co.nz.
